[nexio_banner style=”style-40″ title=”NEED HELP ?” image=”5793″ banner_custom_id=”nexio_custom_css_1204208758″ responsive_js_composer_custom_id=”responsive_js_composer_custom_css_660586492″ bigtitle=”Frequently asked
questions” font_big=”80px”]
[vc_tta_accordion c_position=”right” active_section=”1″ nexio_custom_id=”nexio_custom_5bc95e8f2e4db” css=”.vc_custom_1564111099801{margin-bottom: 35px !important;}” title=”01″ el_class=”style-02″ responsive_js_composer_custom_id=”responsive_js_composer_custom_css_1892736551″][vc_tta_section title=”Delivery” tab_id=”1564110075836-478c566a-0ef0″ nexio_custom_id=”nexio_custom_5bc95e8f2e51b”][vc_toggle title=”How long does it take for home delivery?” nexio_custom_id=”nexio_custom_5bc95e8f2e590″]We currently offer 3 types of delivery service :standard delivery for GB Mainland in approximately 2-4 working days; Super Saver 48 Hour Delivery; Premium Next Day. More on our Delivery Services.[/vc_toggle][vc_toggle title=”Can I collect from a local store?” nexio_custom_id=”nexio_custom_5bc95e8f2e688″]We offer a reserve and collect service. This is available on the checkout page. Please be aware, if the product is not available in a local store, you are unable to reserve it.[/vc_toggle][vc_toggle title=”Do you deliver on Weekend?” nexio_custom_id=”nexio_custom_5bc95e8f2e6c3″]No, our courier company do not offer the service to deliver on weekends currently.[/vc_toggle][vc_toggle title=”I paid £5.95 for delivery, why did I not get it next day?” nexio_custom_id=”nexio_custom_5bc95e8f2e702″]Our £5.95 delivery charge is not for a next day service, it is a charge for a specialist courier company to deliver an oversized parcel.[/vc_toggle][/vc_tta_section][/vc_tta_accordion]
[vc_tta_accordion c_position=”right” active_section=”1″ nexio_custom_id=”nexio_custom_5bc95e8f2e4db” css=”.vc_custom_1564111110328{margin-bottom: 35px !important;}” title=”02″ el_class=”style-02″ responsive_js_composer_custom_id=”responsive_js_composer_custom_css_2024800830″][vc_tta_section title=”Payments” tab_id=”1539850026891-75139e25-d8bf” nexio_custom_id=”nexio_custom_5bc95e8f2e90c”][vc_toggle title=”I’m new, how do I order?” nexio_custom_id=”nexio_custom_5bc95e8f2e949″]At Euro Car Parts we go to great lengths to ensure your shopping experience is as easy and secure as possible.Firstly you need to know your vehicle information, this can be your vehicle registration number or your make, model, version and year. Enter your vehicle registration number in the “ENTER YOUR NUMBER PLATE BELOW” section or select your vehicle.Our comprehensive catalogue system will look for the car parts for your section.Use the Search or the menus to navigate to the part you need. Once you have found a part, check the fitment information to confirm it is the correct part for your vehicle. If in doubt feel free to call our experienced customer service team on +44 (0) 203 788 7842.Once you have finished shopping simply go to the checkout, choose the method of shipping you would like and continue to payment. If you are happy with the order, confirm the payment and the item(s) will be dispatched to you.Alternatively, you can contact a member of our customer service team on +44 (0) 203 788 7842 to place a telephone order.[/vc_toggle][vc_toggle title=”Which credit cards do you accept?” nexio_custom_id=”nexio_custom_5bc95e8f2e9c5″]We currently accept the following credit cards on www.eurocarparts.com, in our retail stores and on telephone orders – Mastercard, VISA, Switch/Maestro, Visa Debit, Delta and Electron.[/vc_toggle][vc_toggle title=”Can I use a different payment method?” nexio_custom_id=”nexio_custom_5bc95e8f2ea6c”]Yes. You can use PayPal to pay for goods. We do not accept cheque or store cards.[/vc_toggle][vc_toggle title=”Do your prices including VAT?” nexio_custom_id=”nexio_custom_5bc95e8f2eb24″]All our online prices include VAT.[/vc_toggle][/vc_tta_section][/vc_tta_accordion]
[vc_tta_accordion c_position=”right” active_section=”1″ nexio_custom_id=”nexio_custom_5bc95e8f2e4db” css=”.vc_custom_1564111120513{margin-bottom: 35px !important;}” title=”03″ el_class=”style-02″ responsive_js_composer_custom_id=”responsive_js_composer_custom_css_1338473800″][vc_tta_section title=”Your Order” tab_id=”1539852607000-c0350e51-0a79″ nexio_custom_id=”nexio_custom_5bc95e8f2ef7b”][vc_toggle title=”Where is my order?” nexio_custom_id=”nexio_custom_5bc95e8f2efb5″]Most of our deliveries are sent via UPS and we will send you an automated email with the tracking number of your order. You can also find the tracking number on your order in My Account[/vc_toggle][vc_toggle title=”How can I make a complaint?” nexio_custom_id=”nexio_custom_5bc95e8f2f02a”]In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement. Contact Us[/vc_toggle][vc_toggle title=”Can I have an update on my order status?” nexio_custom_id=”nexio_custom_5bc95e8f2f11e”]You can get an update on your order status by checking your order in your My Account section. You will need to [sign in] to access this area[/vc_toggle][vc_toggle title=”Can I pay for a Click&Collect order online?” nexio_custom_id=”nexio_custom_5bc95e8f2f159″]No, currently we only offer the service to collect and pay in store.[/vc_toggle][/vc_tta_section][/vc_tta_accordion]
[vc_tta_accordion c_position=”right” active_section=”1″ nexio_custom_id=”nexio_custom_5bc95e8f2e4db” css=”.vc_custom_1564111133779{margin-bottom: 35px !important;}” title=”04″ el_class=”style-02″ responsive_js_composer_custom_id=”responsive_js_composer_custom_css_69976397″][vc_tta_section title=”Refunds and Returns” tab_id=”1564110222213-07bc24cd-e574″ nexio_custom_id=”nexio_custom_5bc95e8f2f1cf”][vc_toggle title=”How do I return an item?” nexio_custom_id=”nexio_custom_5bc95e8f2f209″]For information on returning an item please Click Here.[/vc_toggle][vc_toggle title=”Can you confirm you have received my return?” nexio_custom_id=”nexio_custom_5bc95e8f2f23b”]We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.Should you have any queries about your return, please feel free to contact our Customer Service team via email, or phone on +44 (0) 203 788 7842.[/vc_toggle][vc_toggle title=”How do I make a complaint?” nexio_custom_id=”nexio_custom_5bc95e8f2f3a4″]If you are not happy about any service we offer or you have a general comment, feel free to write to us on custservice@eurocarparts.com.[/vc_toggle][vc_toggle title=”What do I do if I have received a damaged item?” nexio_custom_id=”nexio_custom_5bc95e8f2f2b3″]At Euro Car Parts we hope that you are happy with your purchases. We take great care in dispatching goods to the highest quality, however we know that sometimes things can go wrong and you will need to may need to return an item. Please follow the following procedure: We would require an image to be emailed to us providing all damage caused. Please email this to custservice@eurocarparts.com. Make sure you include your reference number, a copy of your invoice and an image of the parcel you received it in. More information on Returns & Refunds.[/vc_toggle][/vc_tta_section][/vc_tta_accordion]